10 Questions to Ask Your Roofer Before Starting a Project

Choosing the right roofer is just as important as choosing the right materials. Your roof protects your home from the elements, so it’s essential to work with a professional you can trust. Before committing to any roofing work, asking the right questions can help you avoid unexpected costs, delays, or poor workmanship.

Below are 10 important questions to ask your roofer before starting your project.

1. Are You Fully Insured?

A reputable roofer should have public liability insurance and, where applicable, employer’s liability insurance. This protects both you and the roofing team if something goes wrong during the project.

2. How Much Experience Do You Have?

Experience matters in roofing. Ask how long the company has been operating and whether they have handled projects similar to yours. An experienced roofer is more likely to deliver reliable, high-quality results.

3. Can You Provide a Detailed Written Quote?

A clear written quote should outline the scope of work, materials to be used, labour costs, and any potential extras. This helps avoid misunderstandings and ensures transparency from the start.

4. What Materials Will Be Used?

Different roofing materials vary in durability, appearance, and lifespan. Your roofer should explain why certain materials are recommended and whether alternatives are available to suit your budget or preferences.

5. How Long Will the Work Take?

While weather can affect timelines, a professional roofer should be able to give you a realistic estimate of how long the project will take from start to finish.

6. Will You Handle Any Necessary Repairs?

Sometimes underlying issues such as damaged timbers or felt are only discovered once work begins. Ask how these situations are handled and whether repairs will be discussed and approved before going ahead.

7. Do You Offer a Guarantee on Your Work?

A workmanship guarantee provides peace of mind. Ask how long the guarantee lasts and what it covers, so you know your investment is protected.

8. Who Will Be Carrying Out the Work?

Clarify whether the work will be completed by the company’s own team or subcontractors. Knowing who will be on-site helps set expectations for communication and accountability.

9. How Will the Site Be Left After Completion?

Roofing work can be messy. A professional roofer should remove waste materials and leave your property clean and safe once the job is complete.

10. What Payment Terms Do You Offer?

Understanding payment schedules upfront is essential. Ask whether a deposit is required, when final payment is due, and what payment methods are accepted.

Final Thoughts

Asking these questions helps ensure you choose a roofer who is reliable, experienced, and transparent. Taking the time to discuss your project in detail before work begins can save you stress and money in the long run.

If you’re considering roofing work and would like honest advice or a no-obligation quote, Severn Side Roofing is always happy to help.

The people behind the work

Meet the Severnside team

Trusted roofing specialists serving Telford, Shrewsbury and across Shropshire — qualified, experienced and committed to quality on every job.

Sean Nolan, Managing Director at Severnside Roofing Telford

Sean Nolan

Managing Director

25 years in roofing

Sean has been in the trade since age 20, leading Severnside from its partnership roots into one of Shropshire's most trusted roofing businesses. Equally at home on a Telford rooftop or keeping the whole team organised day to day — a true all-rounder.

Alex Nolan, Managing Director at Severnside Roofing Shrewsbury

Alex Nolan

Managing Director

19+ years in roofing

Alex started in the trade at 18 and co-founded Severnside Roofing Specialists with Sean after running the family business together. Now approaching a full decade as a limited company, proudly serving Shrewsbury, Telford and all of Shropshire.

William Nolan, Qualified Roofer Shropshire

William Nolan

Qualified Roofer

NVQ qualified

Fully qualified through a Severnside apprenticeship, William has been on the tools across Telford and Shropshire since age 20. Polite, skilled and always developing — a reliable cornerstone of the site team on every job.

Martin Delaney, Scaffolder at Severnside Roofing Telford

Martin Delaney

Trainee Scaffolder

18 months with us

Martin handles scaffolding and wagon driving across our Telford and Shrewsbury sites with the same upbeat attitude he brings to everything. Always happy to help and a genuinely great presence on every job.

Jayden Boateng, Roofing Apprentice Shropshire

Jayden Boateng

Roofing Apprentice

Apprenticeship programme

Jayden joined our Shropshire roofing apprenticeship 6 months ago and has already impressed with his work ethic and attitude on site. The next generation of skilled Severnside tradespeople, in the making.

Limited company since 2016
Trading since 2006
Telford, Shrewsbury & Shropshire
Apprenticeship-trained team