10 Questions to Ask Your Roofer Before Starting a Project

Choosing the right roofer is just as important as choosing the right materials. Your roof protects your home from the elements, so it’s essential to work with a professional you can trust. Before committing to any roofing work, asking the right questions can help you avoid unexpected costs, delays, or poor workmanship.

Below are 10 important questions to ask your roofer before starting your project.

1. Are You Fully Insured?

A reputable roofer should have public liability insurance and, where applicable, employer’s liability insurance. This protects both you and the roofing team if something goes wrong during the project.

2. How Much Experience Do You Have?

Experience matters in roofing. Ask how long the company has been operating and whether they have handled projects similar to yours. An experienced roofer is more likely to deliver reliable, high-quality results.

3. Can You Provide a Detailed Written Quote?

A clear written quote should outline the scope of work, materials to be used, labour costs, and any potential extras. This helps avoid misunderstandings and ensures transparency from the start.

4. What Materials Will Be Used?

Different roofing materials vary in durability, appearance, and lifespan. Your roofer should explain why certain materials are recommended and whether alternatives are available to suit your budget or preferences.

5. How Long Will the Work Take?

While weather can affect timelines, a professional roofer should be able to give you a realistic estimate of how long the project will take from start to finish.

6. Will You Handle Any Necessary Repairs?

Sometimes underlying issues such as damaged timbers or felt are only discovered once work begins. Ask how these situations are handled and whether repairs will be discussed and approved before going ahead.

7. Do You Offer a Guarantee on Your Work?

A workmanship guarantee provides peace of mind. Ask how long the guarantee lasts and what it covers, so you know your investment is protected.

8. Who Will Be Carrying Out the Work?

Clarify whether the work will be completed by the company’s own team or subcontractors. Knowing who will be on-site helps set expectations for communication and accountability.

9. How Will the Site Be Left After Completion?

Roofing work can be messy. A professional roofer should remove waste materials and leave your property clean and safe once the job is complete.

10. What Payment Terms Do You Offer?

Understanding payment schedules upfront is essential. Ask whether a deposit is required, when final payment is due, and what payment methods are accepted.

Final Thoughts

Asking these questions helps ensure you choose a roofer who is reliable, experienced, and transparent. Taking the time to discuss your project in detail before work begins can save you stress and money in the long run.

If you’re considering roofing work and would like honest advice or a no-obligation quote, Severn Side Roofing is always happy to help.

Severnside Roofing team working on a roof in Telford Severnside Roofing team working on a roof in Telford Severnside Roofing team working on a roof in Telford

Trusted Roofer in Telford & Shrewsbury – Serving All of Shropshire

Severnside Roofing Specialists Ltd is a family-run roofing company with over 40 years of combined experience, based right here in Telford. As an NFRC-approved roofer in Telford, we work to the highest industry standards on every job — whether that's a single broken tile or a full commercial re-roof. Our team of eight experienced roofers has completed over 4,000 roofing projects across the region, and our 4.8-star Google rating reflects the quality and honesty we bring to every property we work on.

We're not a national call centre or a one-man band. We're a fully accredited, fully insured local business with a permanent address in Telford — which means you deal with us directly, from free quote through to completed job. Every project is backed by our workmanship guarantee, and many of our flat roofing systems carry manufacturer-backed guarantees of up to 25 years.

Our Roofing Expertise

Our team is trained and experienced across all roofing types and materials, including pitched tiled roofs, GRP fibreglass, EPDM rubber, felt flat roofs, lead work, chimney repairs, dry ridge and dry verge systems, fascias, soffits and guttering. Whether you're a homeowner, landlord, or commercial property manager, we have the knowledge and equipment to get the job done right first time.

Areas We Cover Across Shropshire & Beyond

From our base in Telford, we cover a wide area across Shropshire and the surrounding region. We regularly carry out roofing work in:

Not sure if we cover your area? Give us a call on 01952 279 451 — if we can get to you, we will.