1. Who We Are

This Privacy Policy explains how Severnside Roofing Specialists Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website at www.severnsideroofing.co.uk or contact us in connection with our roofing, building, and maintenance services.

We are the data controller for personal data collected through this website and our business operations.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

• Your name
• Email address
• Phone number
• Postal address or property address (for quotes and site visits)
• Details of the work you require
• Any other information you voluntarily include in enquiry forms or communications

2.2 Information Collected Automatically

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system

This technical data is collected via cookies and similar technologies. Please see our Cookie Policy for further details.

3. How We Use Your Personal Data

We use your personal data only for the following purposes and on the following lawful bases under UK GDPR:

Purpose	Lawful Basis
Responding to enquiries and providing quotes	Legitimate Interests / Contract
Carrying out roofing and building works	Performance of a Contract
Sending appointment reminders or job updates	Performance of a Contract
Maintaining business records and invoicing	Legal Obligation / Contract
Improving our website and services	Legitimate Interests
Sending marketing communications (if opted in)	Consent
Complying with legal or regulatory obligations	Legal Obligation

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

4. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors interact with our site. Cookies are small text files placed on your device.

We use the following types of cookies:

• Essential cookies – required for the website to function correctly
• Analytics cookies – help us understand visitor behaviour (e.g. Google Analytics)
• Preference cookies – remember your settings and choices

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our website. For full details, please refer to our separate Cookie Policy available on our website.

5. Sharing Your Personal Data

We may share your personal data with the following third parties only where necessary:

• Our staff and subcontractors who carry out work on our behalf
• IT and website service providers who support our systems
• Accounting and invoicing software providers
• Google (via Google Analytics and Google Maps) for website analytics and location features
• Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and only for the purposes we specify. We do not permit third parties to use your data for their own marketing purposes.

We do not transfer your personal data outside the United Kingdom or European Economic Area (EEA) unless appropriate safeguards are in place.

6. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purposes it was collected, or as required by law. Our standard retention periods are:

• Enquiry and quote records: 2 years from the date of last contact
• Customer and contract records: 7 years from completion of works (for tax and legal compliance)
• Marketing preferences: until you withdraw consent or opt out
• Website analytics data: as set by third-party providers (typically up to 26 months for Google Analytics)

Once data is no longer required, it is securely deleted or anonymised.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month. There is no charge for making a request unless it is manifestly unfounded or excessive.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These include:

• Secure email and communication systems
• Password-protected devices and systems
• Restricted access to personal data on a need-to-know basis
• Secure disposal of physical and digital records

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours and inform you if required.

9. Third-Party Websites

Our website may contain links to third-party websites, including our social media pages on Facebook and Instagram. We are not responsible for the privacy practices of these sites and encourage you to review their own privacy policies before providing any personal data.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

11. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection supervisory authority:

We would, however, always appreciate the opportunity to address your concerns before you contact the ICO, so please get in touch with us in the first instance.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws. When we do, we will update the “Last updated” date at the top of this document. We encourage you to review this policy periodically.

Where changes are significant, we will take reasonable steps to bring them to your attention.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: